Monitoring Referral Efficacy and Outcomes (10 Contact Hours)
- 1 Section
- 12 Lessons
- 2 Quizzes
- 10h Duration
Course Content
- Course Overview & Introduction
- Module 1: Why Referral Outcomes Matter
- Module 2: Defining a Successful Referral
- Module 3: The Closed-Loop Referral Process
- Module 4: Tracking Referrals: Data Elements and Tools
- Module 5: Understanding Why Referrals Fail
- Module 6: Measuring Outcomes That Matter to the Person
- Module 7: Continuous Quality Improvement Basics
- Module 8: Using Data: Run Charts, Patterns, and Equity
- Module 9: Improving the Partner Network
- Module 10: Building a Learning Culture Around Referrals
- References
- Post Test
- Program Evaluation
Monitoring Referral Efficacy and Outcomes is a 10-hour continuing education course for Certified Mental Health Professionals (CMHPs) who connect people with services and want to know whether those connections actually work. A referral is only successful when the person reaches the service, engages with it, and has their need met. This course teaches CMHPs to replace open-loop referrals with closed-loop referrals, define and track referral outcomes, understand why referrals fail, measure outcomes that matter to the person, and use simple continuous quality improvement methods, including the Model for Improvement, Plan-Do-Study-Act cycles, root cause analysis, and run charts, to improve referral practices and partner networks, all while protecting privacy and staying within the CMHP role.
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