Managing Performance for Child Welfare Supervisors (14 Contact Hours)
- 1 Section
- 16 Lessons
- 2 Quizzes
- 14h Duration
Course Content
- Course Overview & Introduction
- Module 1: Foundations of Performance Management in Child Welfare
- Module 2: Communicating Job Tasks and Expectations
- Module 3: Assigning Work to Match Skill and Experience
- Module 4: Supervisory Reviews at Critical Case Junctures
- Module 5: Recognizing When Multidisciplinary Staffings Are Needed
- Module 6: Informal Feedback and Ongoing Evaluation
- Module 7: Formal Performance Evaluations
- Module 8: Collecting and Using Quantitative Performance Data
- Module 9: Collecting and Using Qualitative Performance Information
- Module 10: Mentoring and Coaching for Performance
- Module 11: Addressing Performance Problems and Improvement Plans
- Module 12: Progressive Discipline
- Module 13: Critical Thinking and Negotiation in Workplace Conflict
- Module 14: Modeling Time Management and Organization
- References
- Post Test
- Program Evaluation
Florida child welfare supervisors are responsible for the quality and timeliness of the casework their units provide to children and families. This 14-contact-hour course prepares Certified Child Welfare Supervisors and supervisory candidates to manage staff performance with fairness, consistency, and care for both children and staff.
Participants learn to communicate clear expectations, assign cases to match skill and experience, conduct supervisory reviews at critical junctures under Florida operating procedures, recognize when multidisciplinary team staffings are required under section 39.4022, Florida Statutes, and give informal feedback and formal evaluations based on quantitative and qualitative information. They also learn to mentor and coach, develop performance improvement plans, apply progressive discipline, negotiate workplace conflict, and model time management. Each module includes a case study and a practical tool such as the Critical Juncture Review Guide and the Performance Improvement Plan Template.
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